Nevertheless, the player requested a withdrawal via other payment system and the money was successfully credited to him, so we closed the criticism as settled.
The casino advertises Bogus on purpose. I had been only playing Stay casino and didn't receive my Are living cashback because I approved the free of charge spins (value three€) the Dwell chat offered me.
Even though we attempt to make it as smooth as feasible, we realize that delays could be annoying. We assure you that our team is diligently Operating to review the paperwork you've provided.
For anyone who is encountering difficulties together with your withdrawal, we endorse achieving out to our client aid crew for guidance. They are available to help you take care of any issues you might be going through and provide you with the necessary information and facts and assistance.
Congratulations in your hottest acquire! We hope your verification course of action went easily. We have an understanding of the significance of well timed withdrawals and perform actively to make sure your experience can be a beneficial a single.
We recognize that delivering a financial institution statement for just a new transaction will not be feasible in certain cases. We are going to assessment our verification method to make sure that it is good and realistic for all players.
On the other hand, The problem was resolved once the participant received the money and verified the resolution, leading us to mark the complaint as 'solved' within our procedure.
If you will find anything certain you would like support with pokies or any pending verification concerns, be sure to reach out straight to our client guidance team. Your predicament are going to be a priority for us to resolve instantly.
We would want to regain your belief, so, remember to, be so form to Get hold of us by way of live chat or e-mail, and We're going to do our best to solve this inconvenience.
Yet again, we apologize for any inconvenience you've knowledgeable. Your responses is significant in encouraging us enhance our solutions.
In spite of various makes an attempt to collect vital facts for investigation, the participant did not offer adequate information. Due to this fact, we couldn't continue with the case and needed to reject the grievance.
We apologize for just about any inconvenience you might have expert with our casino. We just take accountable gambling seriously and attempt to offer a safe and good gaming natural environment for our players.
The participant from Malta has requested a withdrawal less than two months just before submitting this criticism. Their funds hasn’t been received nonetheless. The player later verified that the withdrawal was processed correctly, hence we marked this grievance as fixed.
The player struggles to verify as the procedure is delayed. The grievance was closed as the participant stopped responding.